Return & Refund Policy

Our return policy is designed to ensure a smooth and fair experience for our customers.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

Returns are accepted only in the following cases:

  • The product received is damaged or defective.
  • The wrong product has been received.
Important: For any return request, you are required to provide a clear, unedited unboxing video showing the package from the moment it is opened and clearly displaying the product and the issue.

The video is required for us to verify the damage, defect, or incorrect product received.

Without a valid unboxing video, we may not be able to approve the return request.

The item must be in the same condition as received, with its original tags and packaging. You may also be required to provide your order details or proof of purchase.

How to Request a Return

To request a return, please contact us at pa94911@gmail.com within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging
  • The required unboxing video
Please do not send any product back without receiving return approval from us first. Returns sent without prior approval will not be accepted.

Damaged, Defective or Wrong Product

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible with the required unboxing video and supporting photos so that we can evaluate the issue and provide an appropriate resolution.

Non-Returnable Items

Since we accept returns only for damaged, defective, or incorrectly delivered products, returns for reasons such as change of mind, incorrect size selection, personal preference, or simply not liking the product will not be accepted.

We also do not accept returns for:

  • Sale items
  • Gift cards
  • Custom or personalized products
  • Products that have been worn, used, washed, altered, or damaged after delivery

Exchanges

Exchanges are available only in cases where the product received is damaged, defective, or incorrect, subject to verification and availability.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at pa94911@gmail.com.

Return Address

If your return request is approved, we will provide the return address and instructions for sending the product back.

Need Help?

For any questions regarding returns or refunds, please contact us at:

Email: pa94911@gmail.com