Shipping Policy

Thank you for shopping with us. We aim to make your shopping experience simple and convenient. Please review the following Shipping Policy for information about order processing, delivery, and shipping.

Order Processing

All orders are processed after the order has been successfully placed and payment has been confirmed.

Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.

Shipping & Delivery

Once your order has been processed and dispatched, it will be handed over to our shipping or courier partner for delivery.

Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location.

Delivery timelines may vary due to:

• Your location and courier serviceability
• Weather conditions
• Public holidays
• Natural events or unforeseen circumstances
• Courier delays
• High order volumes during sales or festive periods

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any applicable shipping charges may vary depending on the order value, delivery location, or shipping method selected.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to monitor the status of your shipment.

Please allow some time for the tracking information to become active after the order has been dispatched.

Incorrect or Incomplete Address

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing your order.

We are not responsible for delays or failed deliveries caused by:

• Incorrect or incomplete addresses
• Incorrect contact information
• Recipient being unavailable
• Refusal to accept the shipment

If an order is returned to us because of an incorrect or incomplete address or repeated delivery attempts, additional shipping charges may apply for reshipment.

Delayed or Lost Orders

While we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order is significantly delayed or appears to be lost in transit, please contact us at pa94911@gmail.com with your order number. We will coordinate with the shipping partner and assist you with the issue.

Damaged Packages

Please inspect the package carefully when you receive it.

If the product inside is damaged or you have received the wrong product, please contact us within 7 days of delivery. An unboxing video and supporting photographs may be required to process your claim.

Please refer to our Return & Refund Policy for complete information regarding damaged or incorrect products.

Delivery Attempts

Our courier partner may make multiple delivery attempts before returning an undelivered package to us.

Please ensure that someone is available at the provided delivery address to receive the order and that your contact details are reachable.